Self-Service CustomerPortal
Give your customers 24/7 access to their orders, invoices, and support tickets. Reduce support calls by 80% while improving customer satisfaction.
Customer Service Overload
Your team spends too much time answering simple questions that customers should be able to find themselves
Repetitive Questions
"Where's my invoice?" "What's my order status?" - the same questions every day
Document Requests
Constantly emailing invoices, quotes, and shipping documents to customers
Support Bottlenecks
Your team can't focus on important work because they're answering basic questions
Complete Customer Self-Service
Assembly ERP's customer portal gives your clients everything they need to manage their account and orders independently
Order Management
Real-Time Order Status
Customers see exactly where their orders are in production
Order History
Complete history of all past and current orders
Delivery Tracking
Shipping updates and tracking information
Customer dashboard showing all orders, status updates, and delivery information
Instant access to all documents - no more waiting for email attachments
Document Access
Invoice Downloads
Instant access to all current and past invoices
Quote History
Access all quotes and proposals in one place
Shipping Documents
Packing slips, bills of lading, and delivery confirmations
Support Ticket System
Create Support Tickets
Submit support requests directly through the portal
Track Resolution
See status updates and responses from your team
File Attachments
Upload photos, documents, and specifications
Secure support ticket system with file attachments and real-time updates
Happier Customers, Less Work
Manufacturers using Assembly ERP's customer portal see dramatic improvements in efficiency and satisfaction
Fewer Support Calls
Customers find answers themselves instead of calling your team
Customer Access
Customers get what they need anytime, even outside business hours
Time Saved Weekly
Your team focuses on important work instead of answering basic questions
Ready to Empower Your Customers?
Stop being overwhelmed by support calls. Let's discuss how Assembly ERP's customer portal can transform your customer service.